Shipping Policy & Terms

At Product Distribution, we are committed to getting your order to you quickly, safely, and efficiently. Please read the following shipping terms to understand how we process and deliver your orders.

Online Orders

Order Processing

• Orders are processed Monday to Friday (excluding public holidays).
• Orders placed before 4pm AEST will generally be dispatched within 2 business days.
• During peak periods or if we are awaiting stock to arrive into our office, processing times may be longer.

Delivery Rates

Standard shipping rates for orders under $99 are calculated based on the total weight and destination of your order.

• Free standard shipping will apply for orders over $99, delivery Australia-wide.
• The delivery charge of an order will be calculated at checkout.
• Standard delivery rate for orders up to 1kg: $10
• Standard delivery rate for orders between 1kg-5kg : $15
• Standard delivery rate for orders between 5kg-10kg : $20
• Standard delivery rate for orders between 10kg-20kg : $35

Delivery Locations

We deliver Australia-wide, including to metro, regional, and remote areas. Please ensure your shipping address is correct and complete at checkout.

Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Damaged or Lost Orders

If your order arrives damaged or goes missing, please contact us at sales@productdistribution.com.au or ring 02 9212 0340 within 3 business days of delivery. We’ll work with the courier to resolve the issue as quickly as possible.

Wholesale Orders

Order Processing

• Orders are processed Monday to Friday (excluding public holidays).
• There is a 5-6 business day lead times for all interstate orders.
• During peak periods or if we are awaiting stock to arrive into our office, processing times may be longer.

Delivery Rates

• Shipping is free for wholesale orders when the following minimum order values are met:
  
  $350 minimum order value for Metro areas
  
  $500 minimum order value for Regional areas

Delivery Locations

We deliver to NSW, VIC, QLD and SA; to metro, regional, and remote areas. Please ensure your shipping address is correct and complete at checkout.